Summary
Following ITIL terminology, TDX tickets can be used to represent Incidents, Service Requests, Major Incidents, Problems, Changes and Releases.
Body
How to change ticket Classifications
This functionality is only available to TDX Technicians in TDNext.
- Open a Ticket
- Under General tab click on Actions > Edit Classification.
- Under New Classification select the desired Classification and click “Save.”
- After updating the Classification, the next step is to adjust the TDX ticket Form to align with one of the appropriate types associated with that Classification.
TeamDynamix ITIL Ticket Classification Hierarchy
