ITIL Ticket Classifications

Summary

Following ITIL terminology, TDX tickets can be used to represent Incidents, Service Requests, Major Incidents, Problems, Changes and Releases.

Body

How to change ticket Classifications

This functionality is only available to TDX Technicians in TDNext.

  1. Open a Ticket
     
  2. Under General tab click on Actions > Edit Classification.

     
  3. Under New Classification select the desired Classification and click “Save.”

     

TeamDynamix ITIL Ticket Classification Hierarchy

Details

Details

Article ID: 10087
Created
Mon 6/17/24 7:07 PM
Modified
Fri 12/20/24 12:24 AM