How to access my ticket history

Overview

After submitting a TDX ticket, the requester can view their tickets in the TDX client portal to make any of the following ticket changes:

• update
• comment
• add an attachment
• withdraw

View Ticket Requests/History

To view the ticket history:

1. Navigate to Client Portal > Services application > Ticket Requests.
2. Click the title link of the Ticket Request you’d like to view/update.

Updating a Ticket Status

To update a ticket status:

1. Navigate to Client Portal > Services application > Ticket Requests.
2. If necessary, modify the search criteria and click the Search button.
3. Click Tickets in the left navigation, then click the title link of the Ticket Request you’d like to update.
4. Click the Actions button, then Update.
5. Fill out the required and optional fields as desired.
6. In the Update Ticket Request pop-up window, select the contacts you’d like to directly notify about the ticket update by selecting the appropriate usernames from the Notification selection box. Hold the CTRL key to select multiple users.
7. Click the Save button. Your update will be added to the Feed section of the ticket.