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Overview
Scheduled tickets can be configured so that routine work items can have tickets automatically created. This allows technicians to easily track common work items, such as routine maintenance activities. It should be noted that these tickets cannot be viewed until after they are created. However, ticket schedules can be viewed and modified as needed.
Schedules are specific to Technician users. If there are a large number of scheduled tickets for a team or service area, it's recommended to use a shared system account to own these ticket schedules instead of being associated with a specific Technician.
Reference
Article - Scheduled Tickets (teamdynamix.com)