Set ticket status to On-Hold and re-open at a later date

Summary

How to change the ticket status to On-Hold and automatically re-open

Body

Overview

In TDX you can place a ticket on-hold by setting the status to "On-Hold" and have it re-open to resume work at a desired date automatically.

Steps

1. Access the desired ticket that you would like to place On-Hold

2. Click the "Update" button

3. Change the status to "On Hold"

4. Select the desired date that you want the ticket to re-open itself. Tickets will re-open into the "In Progress" status once re-opened.

Not selecting a date for the "Goes off Hold" field will result in the ticket never leaving the "On Hold" status.

5. Click save in the window to save your status change.

Details

Details

Article ID: 10591
Created
Tue 8/13/24 2:45 PM
Modified
Thu 9/5/24 10:46 AM