Summary
TDX has the concept of parent and child tickets that allow both status and update comments to cascade from the parent ticket to the child ticket. This can be very useful for Major Incident tickets, acting as the parent, that can cascade updates to several child Incident tickets.
Body
Overview
TDX has the concept of parent and child tickets that allow both status and update comments to cascade from the parent ticket to the child ticket. This can be very useful for Major Incident tickets, acting as the parent, that can cascade updates to several child Incident tickets.
Information
Review the vendor documentation on how to set the parent-child relationship between compatible ticket types and use the cascade feature to propagate updates.
Article - Getting Started with Parent / Child Tickets (teamdynamix.com)