Service Overview
Access control can fail in several ways requiring different levels of remedy. Some of the issues are as follows
- Card Damage resulting in a lack of feedback(beep,blink) from the reader
- Card reader failure - unable to read or process any credentials
- Strike not releasing - Blown fuse at ACU, Lack of power from ADO
- Door not unlocking due to user not having appropriate access level
Available To
All Staff
Getting Started
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Additional Information
Please mention as much detail as possible in reporting your issue for example
- Has your OneCard been hole punched or bent to a significant degree?
- Was their an audible click at the door?
- Does the accessible door operator button open the door from the inside of the space or the outside of the space when pressed?
- Did the card reader blink green when your card was presented? If so was it very brief of 1 second or longer?
- Is the card reader illuminated red or green?