Summary
TeamDynamix (TDX) is a well-known IT service management (ITSM) & enterprise service management (ESM) that utilizes a single platform in order to improve your workflow, and allow for easier enterprise integration. Like most powerful applications TDX has a learning curve. You can easily find yourself lost, or overwhelmed during your first exhibition within the platform. To combat this, TDX has provided a comprehensive article on technician training.
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Overview
The below video will give you an overview of what TDX and what different areas exist within it.
TeamDynamix (TDX) is a well-known IT service management (ITSM) & enterprise service management (ESM) that utilizes a single platform in order to improve your workflow, and allow for easier enterprise integration. TDX technician training can be complex, with multiple processes and features to learn, which may feel overwhelming at first. To make this easier, we’re providing additional guides and resources to support you every step of the way.
Accessing The Training
The technician training offers several concise guides on how to find and organize your work, use the ticket application, how to use the client portal, and reporting.
The training can be found by following the link below:
A downloadable PDF can be retrieved at the link below:
Supplemental Technican Handbook is also available at the link below:
Additional Resources
If you still have questions after reviewing the training, we are here to help. Contact us by creating a TDX ticket.