Summary
TeamDynamix (TDX) is a well-known IT service management (ITSM) & enterprise service management (ESM) that utilizes a single platform in order to improve your workflow, and allow for easier enterprise integration. Like most powerful applications TDX has a learning curve. You can easily find yourself lost, or overwhelmed during your first exhibition within the platform. To combat this, TDX has provided a comprehensive article on technician training.
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Overview
TeamDynamix (TDX) is a well-known IT service management (ITSM) & enterprise service management (ESM) that utilizes a single platform in order to improve your workflow, and allow for easier enterprise integration. Like most powerful applications TDX has a learning curve. You can easily find yourself lost, or overwhelmed during your first exhibition within the platform. To combat this, TDX has provided a comprehensive article on technician training.
Accessing The Training
The technician training offers several concise guides on how to find and organize your work, use the ticket application, how to use the client portal, and reporting.
The training can be found by following the link below:
Additional Resources
If you still have questions after reviewing the training, we are here to help. Contact us by creating a ticket for TeamDynamix agent support.