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Services or Offerings?
An enterprise application issue has affected end user's productivity. Workarounds make exist or problem is for a non-business critical task.

The College uses Oracle PeopleSoft, branded as Evolve at Fleming, our enterprise resource planning (ERP) system.

All requests that do not fit into other EAS service catalog entries. In general, these request require EAS to schedule work but not complete a full needs assessment. These requests may require client testing and approval.