Immediate Classroom Support (SLA2)

Service Overview

Immediate classroom & lab support for any audio-visual (AV), multi-media (MM) or computer equipment.

Available To & Availability

Faculty & Presenters

Monday to Friday, 7:30 am until 5:00 pm

Getting Started

If you are in a classroom having an issue that requires immediate assistance, please call ext. 4111.

Alternatively, you can use the [ Create SLA2 Ticket ] button on this page.

We will answer all classroom issues and urgent requests immediately. All other calls will go to voicemail. Leave a detailed message and a ticket will be automatically created.

Additional Information

Service Goals:

  1. The ITS Department will have all classrooms and labs with multi-media units functioning during Monday to Friday timetable activity.
  2. Response to a service call from the classroom/lab phone in under five (5) minutes.
  3. To mitigate the risk, the Service Desk Manager will identify the specific classrooms where courses are starting at 5:00 pm or later between Monday and Friday and confirm/test that the equipment is working in those rooms each day. If there is an issue staff will be directed to stay and fix the issue or communicate with the faculty member so that an alternate classroom can be identified in possible for that particular day prior to class start.
  4. Special event coverage during the week and on weekends requires a minimum of 2 business days advanced notice.