How to Access a Shared Mailbox in Outlook 365 - MacOS

Overview

This article will guide you on how to add a shared mailbox to Outlook on a Macbook

Outlook for MacOS (New)

1. Open Outlook
2. In the Tools menu, choose Accounts, and select the account that has access to the mailbox.
3. Select Delegation and Sharing
4. Choose Shared With Me tab
5. Choose + to add a shared mailbox
6. Your shared mailbox will now be available to use in Outlook for the Mac
7. Alternatively, you can also go to File > Open > Shared Mailbox, to open a shared or delegated mailbox.

Outlook for MacOS (old)

1. In Outlook, click the "Tools" tab near the top of the window.
2. In the drop-down menu, select "Accounts".
3. Next, click on "Advanced".
4. Click on the "Delegates" tab.
5. Under the “Open these additional mailboxes” Click the “+” to get the following dialog window
6. Type in the shared mailbox's e-mail address to search for it.
7. Select the account you wish to add and click the "Add" button. 
8. Click the “OK” button, and close the dialog windows.

Additional Information

• Open a shared Mail, Calendar or People folder in Outlook for Mac or legacy Outlook for Mac | Microsoft Support