Overview
Various Fleming College Departments have switched to using Team Dynamix (TDX) Service Portal for service delivery and support. The steps below outline the process to create a support ticket.
How to Create a Ticket
1) Visit the TDX Service Portal
Go to tdx.flemingcollege.ca and click Services along the top menu bar to view available service catalogs per department.
Or follow this direct link: https://tdx.flemingcollege.ca/TDClient/178/Portal/Requests/ServiceCatalog
2) Select the Category that best matches your request
3) Select the Service that best matches your request
Note: For Information Technology Services If you can't find a matching service, use the generic "Request IT Support" service under the General category.
4) Click the [ Create Ticket ] Button
(For some services the "create ticket" may have a more meaningful action name, such as "Request Access".)
5) Complete the Ticket Form
Provide as much relevant information as possible to help us resolve your request. Click the [ Submit ] button when done. A ticket confirmation email will be sent to your address. Please allow at least 1 business day for an initial response to most tickets. Response times may vary during busy semester start-up periods.
Where can I see the Tickets I've submitted?
- Visit tdx.flemingcollege.ca and click Sign In at the top right if you are not already logged in.
- Click Services and Ticket Requests from the menu bar to view your open tickets.
- You can change the Status Class drop-down to see closed tickets too.