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Using the TeamDynamix app for MS Teams
Instructions on how to setup TDX Teams app integration and how to use it.
Replying and Commenting on a TDX Ticket
How to reply to a requestor and post comments on a TDX ticket.
Set ticket status to On-Hold and re-open at a later date
How to change the ticket status to On-Hold and automatically re-open
Working with Ticket Tasks
In some situations, a ticket may be created for a more complex piece of work, which requires a series of smaller Tasks to be completed before the ticket can be closed.
How to schedule ticket creation
Scheduled tickets can be configured so that routine work items can have tickets automatically created.
TDX Change Management Process
Summary of the processes used to manage changes to Fleming's Team Dynamix (TDX) Service Portal.
How to Create a TDX Ticket
Steps on how to create a ticket using Team Dynamix (TDX).
Adding Signature for Comments/Replies
Adding Signature for Comments/Replies
How to change a ticket from an Incident to a Service Request
Change a TDX Ticket from an Incident to Service Request.
What are types of ITIL "tickets" does TDX support?
Following ITIL terminology, TDX tickets can be used to represent Incidents, Service Requests, Major Incidents, Problems, Changes and Releases.