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How to reply to a requestor and post comments on a TDX ticket.

How to change the ticket status to On-Hold and automatically re-open

In some situations, a ticket may be created for a more complex piece of work, which requires a series of smaller Tasks to be completed before the ticket can be closed.

Scheduled tickets can be configured so that routine work items can have tickets automatically created.

Summary of the processes used to manage changes to Fleming's Team Dynamix (TDX) Service Portal.

Steps on how to create a ticket using Team Dynamix (TDX).

Adding Signature for Comments/Replies

Change a TDX Ticket from an Incident to Service Request.

Following ITIL terminology, TDX tickets can be used to represent Incidents, Service Requests, Major Incidents, Problems, Changes and Releases.