Overview
In TDX you can place a ticket on-hold by setting the status to "On-Hold" and have it re-open to resume work at a desired date automatically.
Steps
1. Access the desired ticket that you would like to place On-Hold
2. Click the "Update" button
3. Change the status to "On Hold"
4. Select the desired date that you want the ticket to re-open itself. Tickets will re-open into the "In Progress" status once re-opened.
Not selecting a date for the "Goes off Hold" field will result in the ticket never leaving the "On Hold" status.
5. Click save in the window to save your status change.