Connect to Your Fleming Desktop via our VPN and RDP

Overview

Remote Desktop Protocol (RDP) is a secure network protocol offered by Microsoft. RDP allows a user to remotely connect to, and execute operations on other computers. When RDP is combined with our virtual private network (VPN) it provides a convenient, and secure way to access your Fleming College desktop from wherever you might be. 

The following article will provide a concise walk through on how to use the virtual private network in tandem with the remote desktop protocol. 

Please note: You need to sign into the VPN for RDP to work

How To Connect

Download the GlobalProtect VPN Client

• Browse to: https://gp.flemingc.on.ca/global-protect/getsoftwarepage.esp
• Select either ‘Download Windows 64 bitt GlobalProtect agent’ or ‘Download Mac 32/64 bit GlobalProtect agent’ depending on what platform you’re using

Install the GlobalProtect VPN Client

• When the download completes, run the GlobalProtect.msi file (or GlobalProtect.pkg for Mac)
• In the ‘Welcome to the GlobalProtect Setup Wizard’ click next
• Install to the default directory, C:\Program Files\Palo Alto Networks\GlobalProtect\, click next
• In the ‘Confirm Installation’ window, click next
• In the ‘Installation Completed’ window, click close

Configure the Global Protect Client

1. GlobalProtect should automatically run and will look like the picture below:
   
   1. If the client doesn’t automatically click on the ‘^’ icon on the task bar and click on the grey globe icon
      
2. In the picture shown in step 2a, in the field below ‘Please enter your portal address’ enter gp.flemingc.on.ca and press ‘Connect’
3. A Sign In window will appear – enter your Fleming username/password
   
4. You won’t see anything happen if your sign in is successful, but you can verify by clicking on the ‘^’ icon on the task bar and noting the grey check-mark on the globe icon
   

1. Connecting to your desktop using RDP
   1. Open the start menu (Windows icon, bottom left hand corner) and type RDP
   2. Select ‘Remote Desktop Connection’
      
   3. In the ‘Remote Desktop Connection’ window that opens, enter either the IP address or hostname of your workstation – verify name to be used in the email you received from ITS.
      1. IP address is formatted as: 142.237.34.122 (this is strictly an example)
      2. Hostname is formatted as BC21020001.adroot.flemingc.local (this is strictly an example)
          Example
   4. Click ‘Connect’
   5. A ‘Windows Security’ window will pop up asking for credentials. Enter your normal Fleming password. If you’re prompted for a username enter it as username@flemingcollege.ca (ttaunton@flemingcollege.ca as an example)
      
   6. Press OK.
   7. A window prompting about a certificate will open. Press Yes
      

At this point you’ll have full access to your desktop. Please note the following:

1. The PC must be on for the service to work
2. If the connection is laggy the video quality or resolution might have to be lowered in order improve the speed

Troubleshooting

For general troubleshooting issues involving RDP connections, you can try Microsoft's troubleshooting guide here. additionally, you can reach out to us using the link below for any issues regarding RDP, or the VPN. 

Request IT Support