How to use Mail Merge to send mails from Shared Mailbox

Overview

This article will guide you on how to use mail merge to send personalized communication in bulk, such as emails, letters, and labels from a Shared Mailbox.

Create a new profile for the Shared Mailbox in Outlook

The shared mailbox usually appears as a second mailbox in your Outlook when you log in with your own Fleming Account. However, to use mail merge, you will need to create a second profile specifically for your department's shared mailbox so that this shared mailbox is the default sender for the message.

1. Close Outlook (if open)
2. Open Control Panel and Select Mail.
   
3. A new Pop-up will open. Click on Show Profiles > Add
   
   
   
   
    
4. Enter the shared mailbox name and click OK.
   
    
5. Select  "Manual setup or additional server types" and click Next.
   
    
6. Select "Microsoft 365" and enter the email address for the shared mailbox, then click Next
    
7. A pop-up box will appear. Enter your email address and password. Click OK.
8. Open Control Panel > Open Mail > Show Profiles and select “Prompt for a profile to be used”. Click OK.
   
    
9. Open the Outlook Desktop application again. A pop up will appear every time to let you choose between your mailbox and the shared mailbox.
   
    

Prepare the Document

• Use mail merge in Word to send bulk email messages
• Use mail merge to personalize letters

Additional Information

For adding your signature to mails you are sending from Shared mailbox:

Open the Outlook Web, Go to Settings > Account > Signatures