Service Overview
The College provides some staff with Apple or Android smartphones with carrier-provided LTE data plans.
Available To
Staff:
- College Administrators
- Other staff based on their job role & requirements, (e.g. travel frequency, etc.). Also requires manager support/justification and CIO approval.
Getting Started
Use the [ Create Ticket ] button to:
- Request a new phone.
- Request a phone upgrade.
- Report issues with any phones that have been deployed
Mobile Phone User Responsibilities
- Do not use your device while driving
- Your device must be password-protected
- If you believe your device has been lost or stolen, please contact the IT Service Desk as soon as possible.
- You are responsible for backing up the device and maintaining the data on it
- Replacing the SIM card for any reason is strictly prohibited
Apps & Additional Fees:
- Install the Fleming Safe App
- You are responsible for the cost of any third-party applications or services installed or used on your device
- You are responsible for any personal long-distance calls, roaming fees, or short-code texting fees.
Travel:
- You are responsible for any phone charges while travelling internationally unless the travel is college-related and a travel plan has been purchased and applied to your account.
- You are responsible for advising ITS of any pending travel out of the country that requires a roaming plan by submitting the ITS Mobile Roaming Plan Request.
Device Return:
- Upon termination of employment with Fleming College, or during a device hardware upgrade, you must return all components you received with the device to avoid departmental charges, to your manager or ITS AND ensure that the device has been wiped.
- Do not turn on Find My iPhone. If it is automatically on, please turn it off when returning the phone to ITS.
Support & Troubleshooting
- If you aren’t receiving any calls, SMS messages or data services, try powering you phone off then on.