Service Overview
Most classroom spaces are equipment with an AV podium at the front for instructor use.
Available To
Any presenter, including all students, staff and guests. (Guest logins are available upon request.)
Getting Started
ITS has created a new video that introduces faculty and staff to the Audio Visual Cabinets found in our classrooms and lecture theatres. It’s only 17 minutes.
If you are in a classroom having an issue that requires immediate assistance, please call ext. 4111.
We will answer all classroom issues and urgent requests immediately. All other calls will go to voicemail. Leave a detailed message and a ticket will be automatically created.
Alternatively, you can check Immediate Classroom Support (SLA2) page for more information.
For non-urgent request, such as to report an minor issue with an classroom AV podium setup, please use the [ Create Ticket ] button on this page.
SLA2 - Immediate Classroom Service Goals
- The ITS Department will have all classrooms and labs with multi-media units functioning during Monday to Friday timetable activity.
- Response to a service call from the classroom/lab phone in under five (5) minutes.
- To mitigate the risk, the Service Desk Manager will identify the specific classrooms where courses are starting at 5:00 pm or later between Monday and Friday and confirm/test that the equipment is working in those rooms each day. If there is an issue staff will be directed to stay and fix the issue or communicate with the faculty member so that an alternate classroom can be identified in possible for that particular day prior to class start.
- Special event coverage during the week and on weekends requires a minimum of 2 business days advanced notice.
The complete service level agreement (SLA) details are on the SLA2 page.