Service Overview
The College provides some staff with Apple or Android smartphones with carrier-provided LTE data plans.
Available To
Staff: The following criteria are used to determine an employee's eligibility for a college-issued mobile phone. The employee's supervisor must verify that the employee's role meets these criteria.
- The employee has frequent job-related travel (20% or more).
- The employee is involved in time-sensitive decision-making with widespread impact for the College.
- The employee is a key staff member needed in the event of an emergency.
- The employee needs to regularly communicate with other college employees or conduct college business while the employee is away from campus.
- The employee supports or is responsible for programs, services or systems that necessitate frequent and immediate communication throughout the day or after-hours.
- The employee is required to be available for on-call service.
Getting Started
Use the [ Create Ticket ] button to:
- Request a new phone.
- Request a phone upgrade.
- Report issues with any phones that have been deployed
Mobile Phone User Responsibilities
- Do not use your device while driving
- Your device must be password-protected
- If you believe your device has been lost or stolen, please contact the IT Service Desk as soon as possible.
- You are responsible for backing up the device and maintaining the data on it
- Replacing the SIM card for any reason is strictly prohibited
Apps & Additional Fees:
- Install the Fleming Safe App
- You are responsible for the cost of any third-party applications or services installed or used on your device
- You are responsible for any personal long-distance calls, roaming fees, or short-code texting fees.
Travel:
- Do not travel out of the country with your Fleming device unless:
- it is a work-related trip, OR
- your supervisor has confirmed in writing that you are required to be reachable during your non-work-related travels.
- You are responsible for any phone charges while travelling internationally unless the travel is college-related and a travel plan has been purchased and applied to your account.
- You are responsible for advising ITS of any pending travel out of the country that requires a roaming plan by submitting the ITS Mobile Roaming Plan Request.
Device Return:
- Upon termination of employment with Fleming College, role change that no longer requires a mobile device or during a device hardware upgrade, the user must:
- wipe/reset the device back to its factory state
- return all components you received with the device
- Do not turn on Find My iPhone. If it is automatically on, please turn it off when returning the phone to ITS.
Support & Troubleshooting
- If you aren’t receiving any calls, SMS messages or data services, try powering you phone off then on.