Security Notice
Only participate in remote support sessions that have been scheduled through the TDX Service Portal with an authorized member of the Fleming College IT Service Desk team.
- Confirm the source: Do not allow remote access unless the session was arranged through TDX.
- Verify the TDX ticket number before granting access. (See My Tickets)
Report any unexpected or unauthorized remote-access attempts as a security incident. If you receive a remote support request by phone or email and are unsure of its legitimacy, hang up or ignore the message. You can always confirm the request by contacting the IT Service Desk directly
Service Overview
The Fleming IT Service Desk now offers remote control support. Using the TeamViewer application, authorized IT Service Desk staff can provide direct desktop support without the need for in-person visits.
Available to
Staff using a college-owned Staff Laptop PC or Remote Site Computer.
Getting Started
Use this service if you require IT support that can be aided by using a remote control session.
- Contact the Fleming IT Service Desk using the [ Request Remote Support ] button on this page.
- A member of the IT Service Desk team will reply to your TDX ticket and guide you through the connection process.
- Once granted by you, the technician will securely access your device to diagnose and help resolve the issue.
Remote Control Connection Methods
- Use the TeamViewer Host Client method if already pre-installed on your Fleming-asset device.
- Use the TeamViewer Quick Connect method if the Host Client is not installed on the Fleming-asset device.
Review the connection steps for each method below.
Host Client Method (if pre-installed)
- When the SD tries to connect you will see this message
- When the Service Desk connects, your desktop wallpaper will go black and you will see the below menu pop up.
- At any time you can click the down arrow and close the connection. Or wait until the Service Desk member completes the resolution and disconnects. When this happens your desktop wallpaper will return and the TeamViewer connection menu will disappear.
Quick Connect Method
- Download QuickConnect Client by clicking the button below.
- Open the file which is downloaded.
- Click the Checkbox to accept the license agreement
- New Window will open which will have Fleming College Logo and will display quick support ID and Password
- For receiving the support Fleming College Technician will provide the Session Code which needs to filled by Staff/User
- Staff Can verify the details of the Fleming college technician by clicking on Verify User
- Once the connection is established Staff/User have to allow the access
Once the access is allowed Fleming College Technician will be able to remotely assist and provide support.
Important! - How do I verify if the connection if from Fleming College
- The application will have Fleming branding on it.
- Click on “Verify User” to view the Technician's details and ensure the email address is @flemingcollege.ca.
FAQs
Click each question to show and hide the answer.
Is TeamViewer secure for remote access?
Yes. TeamViewer uses end-to-end encryption (AES 256-bit) and two-factor authentication (2FA) to ensure secure connections. Only authorized Service Desk personnel can initiate and maintain sessions.
How do I verify that the person connecting is from the Service Desk?
You will be contacted through standard college communication methods (MSTeams/webex/email/phone). Always verify the technician’s identity before approving a session. Please refer to this KB article for steps on verification of technician.
Can the Service Desk access my device without my permission?
No. Remote sessions require explicit user consent. You will be asked to approve the connection before any access is granted, and you can end the session at any time.
Will the Service Desk be able to access my files or data?
Only with your permission. Technicians will only access what is necessary to resolve the issue. You will see everything they do during the session.
Is my activity monitored during a remote session?
No personal activity is monitored. The session is solely for troubleshooting purposes, and all actions are visible to you in real time.
Are sessions recorded?
By default, sessions are not recorded. If recording is ever required for training or auditing, you will be informed and asked for consent beforehand.
What happens if I accidentally leave my device unattended during a session?
We recommend staying present during the session. If you need to step away, you can pause or end the session at any time.
Can TeamViewer be used outside of work hours?
No, Fleming Service Desk will only be providing support to users using TeamViewer during Business Hours
What should I do if I suspect unauthorized access?
Immediately disconnect your device from the Internet and contact the Fleming IT Service Desk. We will investigate and take appropriate action. For disconnecting teamviewer please use the "Down" arrow and click Close Connection
Can I uninstall or disable TeamViewer?
TeamViewer is a managed tool and should not be uninstalled. If you have concerns, contact the Service Desk to discuss your options.
Can I use team viewer to connect to another Fleming computer?
No, only authorized Fleming ITS personnel can utilize Team Viewer to connect to devices.