Requests related to daily operations including security access requests. (D2L, Data Mart, Evolve/PeopleSoft, MyCampus Portal, Queries, BI Publisher, File Parser and Docusign)

Services (11)

Access/Security Request (EAS)

Access requests for Evolve, Affinity, FileIO and Oracle.

Affinity

Affinity is the Content Management System (CMS) that is deployed to department websites at Fleming College.

D2L Brightspace

Brightspace by D2L is the Learning Management System (LMS) used at Fleming College. New students get access to D2L once they are enrolled in at least one timetabled course for the current semester.

Data Request / Data Mart

Request access or modification to existing Oracle data views or Evolve queries, or request new Oracle data view or Evolve queries.

DocuSign

DocuSign is provided to college staff for securely signing electronic documents.

EAS Help & Troubleshooting

An enterprise application issue has affected end user's productivity. Workarounds make exist or problem is for a non-business critical task.

Evolve / PeopleSoft

The College uses Oracle PeopleSoft, branded as Evolve at Fleming, our enterprise resource planning (ERP) system.

Other Requests (EAS)

All requests that do not fit into other EAS service catalog entries. In general, these request require EAS to schedule work but not complete a full needs assessment. These requests may require client testing and approval.

Portal Request

myCampus/Affinity change or update requests. These requests may require client review or testing and approval.

Queries, BI Publisher Reports & File Parser

Migrations from test to production for queries, BIP reports and File Parser configuration. These requests require client testing and approval.

Scribe

Scribe is an authoring tool used to automatically generate how-to guides by recording screenshots and steps taken while going thru a given process.